In the unlikely event that you receive a damaged product, please follow these steps to request a refund or redelivery:

• Contact our Customer Service Team within 48 hours of receiving the damaged product. You can reach us by sending an email to [email protected]. Please include the following information in your email:
  • Your full name
  • Order number
  • Description and photo of the damaged product
  • Your preferred resolution (refund or redelivery
• Our Customer Service Team will review your request and respond within 2 business days to confirm the resolution process.
• If you choose a refund, we will process the refund to your original payment method within 5-7 business days after the confirmation of your request.
• If you opt for redelivery, we will send a replacement product to the original shipping address. Please allow up to 10 business days for the redelivery process.

To be eligible for a refund or redelivery for damaged products, you must:

• Contact us within 48 hours of receiving the damaged product.
• Provide clear photographic evidence of the damage.

Please note the following:

• We may require the return of the damaged product. If so, we will provide you with a prepaid return label and instructions for returning the item.
• Refunds are limited to the cost of the damaged product and do not include shipping fees.
• Our Customer Service Team reserves the right to determine the eligibility for refunds or redelivery based on the evidence provided.